Refund Policy

If a show you have tickets to has been postponed, you are eligible for a refund.

CLICK HERE to learn how to request a refund directly through Ticketmaster or email a refund request with the show you are requesting a refund to and your order number to boxoffice@innovationae.com.

If you have any questions, please contact us at boxoffice@innovationae.com.

Thank you,


The Cola Concerts Team


*Please note, once your refund has been processed by Ticketmaster, it may take up to 30 days to show in your account.